Last updated: February 20, 2025
Payments for our Service are processed by Paddle as the Merchant of Record. This Refund Policy is aligned with Paddle's terms. Please read it before making a purchase.
Refunds are provided at the sole discretion of Paddle and on a case-by-case basis and may be refused. Paddle will refuse a refund request if Paddle finds evidence of fraud, refund abuse, or other manipulative behaviour that entitles Paddle to counterclaim the refund.
This does not affect your rights as a Consumer in relation to Products which are not as described, faulty or not fit for purpose.
To request a refund, please contact Paddle's payment support through the link provided in your receipt or invoice, or visit Paddle Support. You may also contact us at contact-us@bugraid.ai and we will forward your request to Paddle where appropriate.
For full terms governing refunds, payments, and consumer rights (including the right to cancel where applicable), see Paddle's Invoiced Consumer Terms and Conditions: paddle.com/legal/invoiced-consumer-terms.
If you have any questions about this Refund Policy or our Service, you can contact us:
